Frequently asked questions

First, take a breath — there’s no rush, and you don’t have to manage this alone. When you’re ready, call us on 0468 060 402. We’ll talk you through everything calmly, arrange gentle collection from your home or vet, and care for the rest. If it’s after hours, our emergency line is here for you.

No. We come to you. We offer gentle collection from your home or veterinary clinic right across metropolitan Adelaide, so you never have to move your pet yourself.

Our regular hours are 8:30am – 7:00pm, and we also have an after-hours emergency line for urgent situations. If you need us outside normal hours, please call — we’re here to help.

With individual (private) cremation, your pet is cremated on their own and their ashes are returned to you. With communal cremation, several pets are cremated together and the ashes are not returned but respectfully scattered. We offer both and will help you choose without any pressure.

With our individual cremation, your pet is cremated on their own — so the ashes returned to you are only ever your pet’s. Your pet is identified and cared for individually at every stage of our process.

For an individual cremation, ashes are typically ready to return within 5–10 days. We’ll confirm the timeframe when you book and keep you updated throughout.

We care for dogs and cats of every size, as well as rabbits, guinea pigs, birds, ferrets, reptiles, rodents and other small and exotic pets. Larger animals can often be accommodated by arrangement — just ask.

The cost depends mainly on your pet’s size and whether you choose individual or communal cremation, plus any urns or keepsakes. We’ll always explain the full cost clearly before anything proceeds — please call us for a gentle, no-obligation quote for your pet.

We collect from across metropolitan Adelaide — a pick-up fee may apply depending on your location. We’ll always confirm any cost before we proceed.

We serve families across metropolitan Adelaide and surrounding South Australia, including the northern, southern, eastern and western suburbs and the Adelaide Hills. A pick-up fee may apply for outer areas.

Yes — a complimentary clay paw print and fur clipping are included with every individual cremation. We also offer a range of urns, keepsake pendants and personalisation options.

We offer gentle guidance and can point you to pet-loss support resources around Adelaide and online. Losing a pet is a real grief, and we’re always a kind voice when you need one.